Talk to a human
Questions before you buy, or need WordPress plugin support, help with a desktop app, a browser extension or a hosted tool? Contact ShoreZella and a real person on our support team will reply within one business day.
Contact ShoreZella, send us a message
Get in touch with ShoreZella and we usually reply within one business day.
By sending, you agree to our privacy policy. We never share your details.
Existing customer?
Include your order email so our ShoreZella support team can find your licence quickly.
Prefer self-serve?
Most WordPress plugin help is in our documentation, along with every other tool.
Support hours
Monday to Friday, and we answer refund requests inside the 14-day window.
BEFORE YOU WRITE
Contact ShoreZella, and what to expect
Messages go to the people who wrote the code, not to a queue. Most get an answer within one business day, and the ones below are answered already.
A developer replies
Not a script and not a chatbot. The person answering can fix the problem.
One business day
Usually sooner than that. Weekends and public holidays are the exception.
Licence help
Lost keys, moved sites and renewals are sorted from your account, or by us.
Bug reports welcome
A clear report with steps is worth more than a polite one. Send both anyway.
BEFORE YOU WRITE
The fastest way to contact ShoreZella
Tell us which tool you are using and the exact thing you clicked. For a plugin add the WordPress version, for a desktop app the operating system, and for an extension the browser. Most messages are answered on the first reply when that is included, and the rest usually need nothing more than one screenshot.
Pre-sales questions are welcome too, so contact ShoreZella before you buy rather than after. If a tool cannot do what you need, we would rather say so than process a refund a week later.
QUESTIONS
Questions we can answer right here
Contact ShoreZella using the form on this page. It reaches the same inbox the developers read, so there is no faster route and no separate support portal to sign into. Include your site URL and the plugin version if the question is about something not working.
Within one business day in almost every case, and often the same day. Pass holders are answered first when there is a queue. If you have not heard anything in two working days, the message did not arrive, so please send it again.
It is in your account under order history, together with every download you have bought. If you cannot get into the account itself, use the password reset first, and write to us only if the reset email does not arrive.
Yes. Deactivate it from the tool’s own settings screen, in the plugin on the old site or in the app itself, then activate it on the new one. If the old site has already gone offline and you cannot deactivate cleanly, tell us the domain and we will release the seat.
Fourteen days on anything paid, plugin, app or extension, and no interrogation. If a tool does not do what the product page said, that is on us. Conflicts caused by unrelated third-party software are the one thing outside the guarantee, since they are not ours to fix.
Sometimes. If a request fits a plugin’s existing job it may simply become a feature, and those are the best requests to send. Bespoke development for a single site is not something we take on, because it competes with keeping the products good for everyone.
For anything about our plugins, yes, and you will get a faster answer here than anywhere else. For WordPress itself, a theme conflict or a host problem, the WordPress support forums have far more eyes on them and are genuinely good. We will happily point you there rather than guess at something outside our own code.
What you did, what you expected, and what happened instead, in that order. A screenshot of the screen you were on saves a round trip, and so does the plugin version from your dashboard. If the problem only shows on one page, send the URL. None of this is required, but each of these cuts a day off the fix.
Yes. Contact ShoreZella before you buy and the question gets the same attention as a support one. If you are not sure whether a plugin does the thing you need, ask rather than buying and finding out. We would rather talk someone out of a purchase than process a refund a week later.